If you have any questions, please don’t hesitate to contact us by e-mail or phone: 604-738-5335 or 1-800-893-5335.
Kidsbooks offers a Pick Up at a Store Location option as well as shipping books to anywhere in Canada or the US. You can choose which option you would prefer in Checkout. We ship via Canada Post only. (This does not include institutional customers. Please see below). Please see our Rates table below. We can ship to international destinations if requested. Please contact us directly in regards to international destinations rather than proceeding through Checkout. We will give you a shipping quote and you can decide if you want to continue with your order.
Pick Up at one of our three store locations:
If you are picking up from one of our store locations please remember the following:
- The store will contact you when your order is ready for pick up. Please allow time for processing.
- If the item(s) you ordered were in stock then your order will be held at the store for one week for pick up.
- If the item(s) you ordered were not in stock at the time of your order then when your item(s) arrive they will be held at the store for 2 weeks for pick up. You will be notified when your item(s) arrive at the store and if there are any problems with your order.
- If your order includes in stock AND out of stock item(s) we will hold all in stock item(s) until the rest of the order comes in and then hold the complete order for 2 weeks for pick up.
Final shipping costs for an order are based on a flat shipping rate per order and a per-book fee. Base rate does not include a book. For example: 3 books going to Alberta would cost $9.50 base rate + $4.50 for the 3 books for a total of $14.00 shipping.
All shipped orders are subject to applicable sales tax. These charges will be displayed in Checkout. Orders shipped to the US may be subject to duty and/or clearance charges when crossing the border. These are the responsibility of the customer when receiving your package.
While we will try to ensure our Shipping Rates stay stable they are subject to change when Canada Post rates change.
Note: all Delivery times are estimates and begin on the same day if the order is placed before 10 am. OR the day after the order is placed AND we have the items in stock. These may vary based on holidays and postal service volumes.
Also Note: Web orders are processed Monday through Friday from 8am to 4pm.
Orders placed after 4pm Mon-Thu will be processed on the following day.
Orders placed after 4pm Fridays will be processed the following Monday morning.
Schools, Libraries and Institutional Accounts
We ship to schools, libraries and institutions all over B.C and beyond! We use different methods of shipment depending on where your book order is going to. The regular shipping rates used in our Checkout DO NOT apply to institutional orders. Our staff calculates shipping rates on a per-order basis for each institution.
It is extremely important when you are ordering for a school or institution to include your name as a contact and the purchasing institution’s name and address where the books will be shipped to. If you use, for example, your name and address because you are going to take the books to school and then get reimbursed – the appropriate discounts may not get applied.